How Customer Centered is your company? Take this survey and we'll send you the responses. Do you consider your company to be “Customer Centered?” Yes Trying No What is the percentage of employees have contact with the customer? (This includes all reasons to have a contact such as accounts receivable, service, delivery or technical support.) What is the average hourly pay of those who spend over half of their time dealing with customers? $ What is the average hourly pay of the managers of those who have contact with the customer? $ Do you have a CRM (Customer Relationship Management) or software system to collect customer information? Yes No If so, what is the software? How many days per year do your managers sit in the customer service chair? How much time per day do your managers spend supporting and reinforcing those who report to them? -0, 1-2 hrs., 3-4 hrs., 5 plus hrs How many customer surveys do you make each year? Do you have a standard exit survey for those customers that are lost or have not bought from you in some time? Yes No How many days per year does your production and operation team spend with customers to hear what they want? Do you assess your employees’ level of customer concern? Yes No Is your hiring emphasis on the customer first? Yes No Do you have formal processes to insure this? Yes No Do you invite your customers in to critique your effectiveness? Yes No Do you keep track of all communications with the customer? Yes No Is this data readily available to all other personnel that have contact with the customer? Yes No Is the last conversation reviewed when the current conversation starts? Yes No Do you do your annual planning based on each customers planned activity? Yes Partially No Do you rate the Lifetime Value of each customer? Yes No Do you review and compare revenue against contact time with the customer at least annually? Yes No What is your industry? Auto Business Services Distribution Education Entertainment Finance, Investment, Legal Food Government Home Services Manufacturing Medical & Health Real Estate Retail Travel & Lodging Wellness & Athletics Non-profit Organizations Other City Zip Annual Sales $ Total Employees Net Profit as a percent of sales Number of Current Customers on the Books. (At least one sales transaction in the last 12 months.) under 49 50-99 100-199 200-499 500-999 1000-2499 2,500-4999 5,000-9,999 Over 10,000 Your Title E-mail address for return results * Required to receive results. Name (optional) All information will remain confidential, no association with company or email will be made. Print this page to compare results with the survey totals.
Take this survey and we'll send you the responses.
Do you consider your company to be “Customer Centered?” Yes Trying No
What is the percentage of employees have contact with the customer? (This includes all reasons to have a contact such as accounts receivable, service, delivery or technical support.)
What is the average hourly pay of those who spend over half of their time dealing with customers? $
What is the average hourly pay of the managers of those who have contact with the customer? $
Do you have a CRM (Customer Relationship Management) or software system to collect customer information? Yes No
If so, what is the software?
How many days per year do your managers sit in the customer service chair?
How much time per day do your managers spend supporting and reinforcing those who report to them? -0, 1-2 hrs., 3-4 hrs., 5 plus hrs
How many customer surveys do you make each year?
Do you have a standard exit survey for those customers that are lost or have not bought from you in some time? Yes No
How many days per year does your production and operation team spend with customers to hear what they want?
Do you assess your employees’ level of customer concern? Yes No
Is your hiring emphasis on the customer first? Yes No
Do you have formal processes to insure this? Yes No
Do you invite your customers in to critique your effectiveness? Yes No
Do you keep track of all communications with the customer? Yes No
Is this data readily available to all other personnel that have contact with the customer? Yes No
Is the last conversation reviewed when the current conversation starts? Yes No
Do you do your annual planning based on each customers planned activity? Yes Partially No
Do you rate the Lifetime Value of each customer? Yes No
Do you review and compare revenue against contact time with the customer at least annually? Yes No
What is your industry?
Auto Business Services Distribution Education Entertainment Finance, Investment, Legal Food Government Home Services Manufacturing Medical & Health Real Estate Retail Travel & Lodging Wellness & Athletics Non-profit Organizations Other
City
Zip
Annual Sales $
Total Employees
Net Profit as a percent of sales
Number of Current Customers on the Books. (At least one sales transaction in the last 12 months.)
under 49 50-99 100-199 200-499 500-999 1000-2499 2,500-4999 5,000-9,999 Over 10,000
Your Title
E-mail address for return results * Required to receive results.
Name (optional)
All information will remain confidential, no association with company or email will be made. Print this page to compare results with the survey totals.
